Texas Round Pen FAQs

Online Shopping Orders

Important Sales Tax Information

Our companies collect sales or use taxes for purchases in certain states as required by law. For states imposing sales or use taxes, your purchase is subject to tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it was made over the Internet, by catalog, or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all taxable purchases that were not taxed and to pay tax on those purchases. It is possible that you may be responsible for the payment of sales/use taxes on your orders, even though we are not required to collect sales/use taxes from you. In these situations, our listing of $0 tax at time of order does not mean that you are not responsible for the payment of taxes on the order. Rather, it means that we are not required to collect sales/use tax at the time of the order. It is your responsibility as the purchaser to pay sales/use taxes. Details on how to file these returns may be found at the state taxing authority’s website.  Also see:  Texas Sales Taxes

How do I use a promo code when I order?

During the chosen  company online checkout process, you will be able to enter a valid promo code if company chooses to have coded promos.  Please make sure to review the terms and conditions of the promotional code.

How do I cancel an order?

Chosen company will begin to fill your order immediately (when available) after it has been submitted. If you would like to cancel your order -- you can contact that companies customer service department, and they do our best to stop the shipment. If they are unable to, you may choose to simply return the order -- just follow the return instructions that came with your shipment.

How do I track my Texas Round Pen order? 

If you have provided the company with your email address, when your order ships, they will send you an email with your tracking information.

You may also view the status of your order by signing in to your account and going to My Orders on their site.  Also see:  Fed Ex Tracking and United States Postal Tracking depending on how chosen company ships.

How can I order?

Online: Sign in to your account with company you plan to purchase with.  When you find an item you would like to purchase, select Add to Cart.  You will be prompted to check out or to continue shopping.

If you do not have an order form, you may send your order on a plain piece of paper to some elective companies. Addresses can be found on homepages of company order was placed. Please include the following information with your order:
Customer Number (if you have one)
Phone Number
Payment Information

They will call if they have any questions!  Or call from company phone number listed on their home page. 

How do I shop on the website?

For new customers, most require you to register with that company.  

Our companies account provides great benefits:
Update your shopping profile

Order instantly with catalog quick order
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Manage your budget with easy payment options offered with most companies.

Can all products be shipped with 2-day shipping? 

Most products can, and companies can also ship with this option to most addresses. Companies can't offer 2-day shipping on backorders, items that are too heavy or too big, or items shipped to you directly from the manufacturer. The 2-day shipping option is allowed within the 48 contiguous states, but not APO or FPO locations, or PO Boxes.

There checkout process will not provide the 2-day shipping option when you are trying to order an item that is not eligible.

How fast is Standard shipping? What about 2-day shipping?

Standard shipping will vary by your location, but typically means your order will ship and deliver within 5-7 business days! 2-day shipping means your order will leave their warehouse within 1 business day and should be delivered within 2 business days after that. There maybe an extra fee per item for 2-day shipping and some restrictions apply.

What does "Ships directly from supplier" mean? 

These are products that are shipped to you directly from the supplier or manufacturer (also referred to as drop ship). When you order an item that is shipped to you directly from the supplier, they will notify you the expected delivery date. Because we are not the shipper, we are not able to guarantee delivery date or provide a 2-day shipping option. We are a referal site, but most suppliers on our pages are drop ship.

When will my return be credited or my exchange be sent? 

Once your return has been scanned by the shipper, they will display the tracking information in the in the My Orders area of their webpage. Or, you can simply visit the shipper's website and enter in your tracking number. If you received a Smart Label, go to and enter your tracking number. 

I misplaced my return label, how can I get another return label?

Return postage is the responsibility of the customer, except for damaged or defective items, duplicate items or items that you did not order. Final determination of product condition is subject to our inspection. All other returns will be charged for return shipping and will be deducted from your credit according to the weight of the package with most companies:

USPS Label within the 48 contiguous states: 1-5 lbs. $7.95; 6-10 lbs. $14.95; 11-30 lbs. $23.95; 31-70 lbs. $29.95

USPS Label outside the 48 contiguous states: 1-5 lbs. $10.95; 6-10 lbs. $19.95; 11-30 lbs. $29.95; 31-70 lbs. $39.95

UPS Label: 1-5 lbs. $14.95; 6-10 lbs. $24.95; 11-30 lbs. $34.95; 31-70 lbs. $51.95

Truck-shipped or oversized returns (ship codes O, P, Q and R): up to $110; Note: you won't be charged more than the original shipping

What if I live outside the 48 states? 

You can place an order at any time! For orders shipped to an address outside the 48 contiguous states some companies may add an additional surcharge per order to help cover shipping costs. This includes AK, HI, US territories and APO/FPO addresses.

What should I do if I become a victim of identity theft?

Close all unauthorized accounts that you are aware of. Contact those companies that have established unauthorized accounts using your personal information and advise them that you are a victim of identity theft. Request that the accounts be closed immediately. Ask the company for any assistance they can provide in handling the fraudulent account. There may be information you need to provide to these companies to ensure the accounts are closed.

Place a fraud alert on your credit report and review your credit reports annually. Fraud alerts can help prevent an identity thief from opening additional accounts in your name. Contact any of the toll-free number below to initiate a fraud alert. The company you call is required to provide your information to the other credit bureaus. An alert will be placed on your credit bureau for you at each of the other bureaus.

Equifax:  1-800-525-6285;; P.O. Box 740241, Atlanta, GA 30374- 0241

Experian:  1-888-EXPERIAN  (397-3742);; P.O. Box 9532, Allen, TX 75013

If your driver's license/other government issued identification is stolen:

Contact the agency that issued the license or other form of identification. Follow their procedure to cancel the document and request a replacement. Ask the agency to flag your file so that no one else can request a license or any other form of identification in your name.

File a police report for identity theft in your community or in the community where the identity theft took place. The police report can also be provided to the credit bureaus if a credit freeze is required to address the identity theft.

File a complaint with the Federal Trade Commission. This information can be helpful to law enforcement officials across the nation in tracking down identity thieves. The FTC can refer victims' complaints to other government agencies and companies for further action, as well as investigate companies for violations of laws the FTC enforces. A complaint can be filed online at If you don't have internet access, call the FTC's Identity Theft Hotline toll-free at  1-877-IDTHEFT  (438-4338); TTY: 1-866-653- 4261; or write to: Identity Theft Clearinghouse, Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580.

What is GDPR Compliant Privacy policy?

We receive, collect and store information you enter on our website or provide us in any other way. No payment method is collected or saved on our site. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; computer and connection information because we may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information which only includes name, email, comments, feedback, product reviews and recommendations. This site is a referral site of compliant 3rd party companies.  If you don’t want us to process your name and email after membership anymore, please contact us at or send us mail to: PO Box 272 Santo, Texas 76472].  Click Here To Unsubscribe.